Automated texting agent

Who is in the loop

• Customer text Customer
• SMS agent AI agent
• Consent · hours System
• CRM · calendar System
• On-call staff Human

Step by step

1. 01

   Inbound text arrives

   A customer texts about hours, a quote, or a booking. The agent answers on your number—no app download, no phone tag for FAQs.

2. 02

   Consent and quiet hours

   Before marketing or non-urgent pings, the system checks consent and quiet hours. STOP / opt-out is honored immediately so you stay brand-safe and compliant.

3. 03

   FAQ and qualify

   The agent handles common questions, captures name and need, and flags intent so the right job type lands in the right place.

4. 04

   Book or hand off to CRM

   Open slots and lead details drop into calendar or CRM. Staff see a clean record instead of a voicemail transcription scavenger hunt.

5. 05

   Escalate when it should

   Odd requests, angry tone, or payment issues route to on-call staff with the full transcript—so humans only jump in when judgment matters.

6. 06

   Reminders that reduce no-shows

   Confirmations and reminders go out on schedule. The same consent rules apply—customers can opt out without calling the front desk.

How it ships

Every build starts with a fixed-scope workflow audit — one week, priced before we begin. Then a QuickStart of two to four systems wired into the tools you already run. Ongoing management is optional.

No invented numbers on this page. What you see above is the actual sequence, not a projection of what it might do for you.