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Reputation

Review and reputation agent

Every customer gets the same timed ask; angry feedback reaches a person before any reply posts.

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Diagram: Review and reputation agent workflow
Simulation, not client results.Human approvesView full size

Who is in the loop

The marks on the diagram.

  • Job complete Trigger
  • Review agent Agent
  • Customer Customer
  • Consent · quiet System
  • Google / maps System
  • Owner queue Human

Step by step

How the work moves.

  1. 01
    Happy-path triggerA job, table, or service window hits “complete.” The agent starts a delay timer so you don’t nag someone still on the drive home.
  2. 02
    Consent before the askQuiet hours and prior STOP flags are checked. No review SMS goes out without consent rules you defined for the brand.
  3. 03
    Timed review askCustomer gets a short, brand-safe ask with a direct link. One clear path, no multi-survey maze that kills completion.
  4. 04
    Opt-out is instantSTOP or “no thanks” removes them from review sequences. Staff aren’t stuck arguing over texts at the front desk.
  5. 05
    Sentiment flags heatIf feedback sounds angry, or a public review lands hot, the agent drafts a reply but does not auto-post. Humans own the response.
  6. 06
    One reputation queuePending asks, open complaints, and wins sit on one board hooked to CRM or a sheet, so reviews don’t live in five apps nobody opens.

How it ships

Audit, then a fixed-scope build.

Every build starts with a fixed-scope workflow audit: 1 focused week, quoted before we begin. Then a QuickStart of 2 to 4 systems wired into the tools you already run. Ongoing management is optional.

No invented numbers on this page. What you see above is the actual sequence, not a projection of what it might do for you.

Other systems we install

Three more you can click through.

Flagship · multi-agent

AI workforce

Scattered chat tabs become a coordinated team with roles, handoffs, and an owner-approval gate.

Click through

Revenue · always on

Automated texting agent

Missed calls and slow replies stop losing jobs, and staff stay off the phone.

Click through

Outbound · B2B

Cold outreach engine

Sequences run with real personalization and a human review queue, so the founder is not the only salesperson.

Click through

All six

The simulator

Pick a system and step through it in your browser.

Open the simulator

Want this running in your shop?

Thirty minutes walking through how work actually moves today. No deck.

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