Review & reputation agent

Who is in the loop

• Job complete Trigger
• Review agent AI agent
• Customer Customer
• Consent · quiet System
• Google / maps System
• Owner queue Human

Step by step

1. 01

   Happy-path trigger

   A job, table, or service window hits “complete.” The agent starts a delay timer so you don’t nag someone still on the drive home.

2. 02

   Consent before the ask

   Quiet hours and prior STOP flags are checked. No review SMS goes out without consent rules you defined for the brand.

3. 03

   Timed review ask

   Customer gets a short, brand-safe ask with a direct link. One clear path—no multi-survey maze that kills completion.

4. 04

   Opt-out is instant

   STOP or “no thanks” removes them from review sequences. Staff aren’t stuck arguing over texts at the front desk.

5. 05

   Sentiment flags heat

   If feedback sounds angry—or a public review lands hot—the agent drafts a reply but does not auto-post. Humans own the response.

6. 06

   One reputation queue

   Pending asks, open complaints, and wins sit on one board hooked to CRM or a sheet—so reviews don’t live in five apps nobody opens.

How it ships

Every build starts with a fixed-scope workflow audit — one week, priced before we begin. Then a QuickStart of two to four systems wired into the tools you already run. Ongoing management is optional.

No invented numbers on this page. What you see above is the actual sequence, not a projection of what it might do for you.