Start with your day.
Build what helps.
Work directly with Michael to understand the task, decide the first useful change and test it before it handles real work.
Bring the problem.
No software brief needed.
The most useful starting point is a real example: a missed call, a report you don’t trust, or the task you keep putting off.
- 01Where does the work pile up?
Walk through a normal day and the part you would like to change.
- 02What have you tried already?
Bring the tools and processes you use, including what didn’t work.
- 03What should always need your approval?
Customer messages, money, quotes or changes to important records.
- 04What would a worthwhile result look like?
Name the improvement you would want to see in your own operation.
Clear scope.
Clear responsibility.
- 01Understand the current process.
Review the actual work and available evidence. Identify the friction and whether a simpler process or an existing tool could solve it.
- 02Agree the recommendation and quote.
Set the deliverable, boundaries, access, price and acceptance checks in writing. Discuss provider fees and ongoing support.
- 03Implement, verify and hand over.
Test normal work and exceptions with you. Document the setup, ownership and recovery process before you approve launch.
A few things to settle early.
Do I have to replace my current tools?
No. The first step is to understand the tools and processes already in place. A change is recommended only when it helps the agreed work.
Can we start with an assessment?
Yes. A focused assessment can establish the problem, review options and define a next step. Its scope and any fee are agreed before work begins.
What if the product is still at a pilot stage?
We make that clear before quoting. A prototype demonstrates an idea; a pilot tests a defined workflow. Neither is presented as proof of results for your business.
What happens after handover?
Ownership, support, recurring provider costs and any ongoing work are agreed in the scope. There is no assumed maintenance commitment hidden behind the setup.
What needs attention in your business?
Bring one problem. We’ll work out whether there’s a useful first step.