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Services

What we automate, what it replaces, and what you get back.

Every system below is set up, tested, and maintained by us. You do not learn new software. You just stop doing the work it takes over.

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Front door · 24/7

AI phone, text and chat answering

AI phone, text and chat answering answers your phone, texts and website chat around the clock, responds to the questions customers actually ask, books appointments onto your calendar inside the booking rules you signed off, and sends you a summary of every conversation.

Talk about phone answeringSee TextBack

What it does

  • Answers calls 24/7, including the Saturday-morning rush and after-hours emergencies
  • Texts back within seconds when a call is missed (see TextBack)
  • Books jobs and appointments onto your calendar inside the rules you signed off; anything outside them is held for you
  • Answers the usual questions: hours, service area, availability
  • Hands unusual calls to you, or takes a detailed message instead of guessing
  • Sends you a text or email summary of every call and chat

What it replaces

  • Voicemail nobody leaves messages on
  • A paid answering service that just takes names and numbers
  • Stopping mid-job to answer the phone

Operations · paperwork

Workflow automation

Workflow automation connects the tools you already use, your calendar, invoicing, job sheets, spreadsheets, so information moves by itself and the paperwork that eats your evenings is drafted and queued for you, or sent without a tap only where a rule you signed off at setup covers it.

Talk about workflow automationSee the workflows

What it does

  • Invoices drafted the moment a job is marked done, sent on your tap or under a rule you signed off
  • New leads flow from your phone, website, and Facebook into one list, no retyping
  • Appointment reminders that go out under rules you signed off, so you never send the texts yourself
  • Job details copied automatically between the systems that never talk to each other

What it replaces

  • Sunday nights doing invoices at the kitchen table
  • Typing the same customer's details into three different places
  • Sticky notes and 'I'll send that tonight'

Reputation · retention

Review and follow-up automation

Review and follow-up automation asks every customer for a Google review after every finished job, in wording and timing you signed off, with no filtering by how the job went, follows up with the ones who went quiet, and keeps in touch with past customers so they come back to you, not a competitor.

Talk about review follow-upThe review system

What it does

  • Review requests sent after every job, in wording and timing you signed off
  • Polite follow-ups on unanswered quotes and estimates, approved before the first one goes out
  • Win-back messages to customers you have not seen in months
  • The same review request goes to every customer; feedback also reaches you directly so problems get fixed, never filtered out of public view

What it replaces

  • Meaning to ask for reviews and never getting to it
  • Quotes that die because nobody followed up
  • A customer list that just sits there

Custom · scoped in writing

Custom AI systems

Custom AI systems means a system built around the one bottleneck in your business that does not fit a template: quoting, scheduling a crew, handling paperwork nobody else will touch, scoped and priced in writing before any work starts.

Talk about a custom systemSee an agent team run

What it does

  • Quote and estimate assistants trained on how you actually price work
  • Paperwork handling: intake forms, permits, insurance documents
  • Answers from your own manuals and price sheets, for you and your staff
  • Anything else: if it is repetitive and costs you hours, it is a candidate

What it replaces

  • The one job only you can do because 'it's complicated'
  • Hiring for a role that is really just repetitive paperwork

Straight answers

Questions about the services.

What is AI phone answering for a small business?

A service that picks up your business phone with a natural-sounding assistant, answers common questions like hours and availability, books appointments on your calendar, and takes detailed messages, 24 hours a day, without you hiring anyone. It introduces itself honestly and hands anything unusual to a person.

Does an AI receptionist work for a restaurant or an HVAC company?

Yes. Restaurants and home-service companies are the two businesses that benefit most, because their phones ring hardest at exactly the moments staff cannot answer: dinner service, weekends, and mid-job. The system takes reservations or service requests and books them on your real calendar.

Can AI answer my business phone after hours?

Yes. After-hours coverage is the single biggest win for most small businesses: calls that used to hit voicemail at 9pm get answered, booked, and summarized in a text to you by morning. When a call is missed outright, TextBack texts the caller back within seconds.

What is the difference between an AI receptionist and an answering service?

A traditional answering service takes a name and number for you to call back. An AI receptionist actually resolves the call: it answers questions, books the appointment on your real calendar, and sends you a transcript.

Do I need to be technical to use any of this?

No. We set everything up, connect it to the tools you already use, and train you and your staff in plain English. If something breaks or needs a tweak, we handle it.

How long does it take to set up?

Most single systems, like phone answering or review follow-ups, are live within two to four weeks. Bigger projects get a timeline in writing before you commit to anything.