Plumbers
A leak at 6:42 pm while you're under a sink across town.
The customer gets a text before they call the next name on the list. You see the address and the urgency before you call back.
TextBack · missed-call recovery
Miss the call. Keep the customer.
When you miss a call, the customer gets a text within seconds. TextBack captures what they need, and a person, not a bot, closes the job.
- Missed call
- Helpful text
- Need captured
- Person takes over
- Job booked
Northside Plumbing
Text message
Simulation · no customer data · names invented
Step by step
Who does what, in order
Five steps. Two of them are you. TextBack never books, prices, or promises on its own.
- 01Customer
A call is missed.
Rings out, after hours, or you're on a job with both hands busy.
- 02TextBack
A short text goes out.
Says who it is and who it's for, asks what they need, honors STOP and quiet hours.
- 03TextBack
The need is captured.
Service, address, urgency, preferred time, kept together in one record.
- 04You
A person takes over.
You get the whole thread, not a summary, and reply from it with full context.
- 05You
The job is booked.
You confirm the time; the details land in your calendar or CRM.
Where automation stops
Money, anger, risk, or uncertainty pauses TextBack and hands the thread to a person. Nothing that commits you, prices a job, or could upset a customer is sent without a named approver.
Built for the trades
Five missed calls. Five ways to keep the job.
If your hands are usually busy when the phone rings, this was built for you.
Electricians
A panel call comes in while you're in an attic with no signal.
TextBack asks what tripped and whether anything smells hot. You climb down to a thread, not a voicemail.
HVAC
First hot week of the year. Three calls ring out while you're on a rooftop unit.
Every caller gets a text asking if it's no-cool, a tune-up, or a quote. You pick the order when you're back in the truck.
Arborists
A storm drops a limb on a fence. The homeowner calls while you're running a chipper.
TextBack captures the address, whether anything's on a structure, and a photo if they have one. You quote from the thread.
Contractors
A remodel lead calls during a pour. You can't stop, and they won't wait.
The caller is asked what the project is and when they'd like to talk. You get a name, a scope, and a window instead of a missed-call log.
Not on the list?
Roofers, landscapers, pest control, garage doors, appliance repair. If you miss calls because you're working, it fits.
Questions owners ask first
Before you book the call
Can I keep my existing number?
Usually. Calls keep ringing your line; the text goes out when a call is missed. The exact setup depends on your phone provider, so we confirm it during the audit before we quote.
Will customers know they're texting an assistant?
Yes. The first message says who it is and who it's for. It never claims to be a person.
Will it text people without my approval?
Routine replies, like asking what someone needs, are pre-approved by you during setup. Anything involving money, a commitment, or a sensitive situation waits for a named approver.
What if it can't help?
It says so, hands the whole thread to you, and tells the customer a person will follow up. It does not guess.
What about consent, quiet hours, and STOP?
STOP is honored immediately. Quiet hours are set by you. We design the first message to fit texting rules for your business type and confirm the details in the audit.
How much work is setup on our end?
One audit conversation, your call-handling rules, and a review of the first messages. We do the wiring.
What does it cost?
A fixed-scope workflow audit first, quoted on the call. Then a fixed quote for the install before any build starts. The cost is driven by how many lines we wire up and what your calendar or CRM needs, and we tell you that number before you commit.
No invented numbers on this page. The conversation above is a simulation of the system we install, not a client result.
Find out what a missed call is costing you.
Thirty minutes walking through how calls reach you today. No deck, no obligation.