A missed call looks like one event. It is usually four: the call rings out, the voicemail nobody leaves, the text that never goes out, and the calendar that never gets the appointment. Each tool did its job. The handoff between them is where the customer left.
Fix the sequence, not one notification
Adding a notification tells you faster that the handoff failed. Fixing the sequence means the next action is owned the moment the call is missed: a text goes out inside rules you signed off, the need is captured in one record, and a person picks up the thread with the whole conversation in front of them.
Key takeaway
Map the path a call takes across every tool before buying anything. The leak is almost never inside a tool. It is between two of them.
Walk through your own sequence with us or see how TextBack handles the first four minutes.